Claims information
To lodge a claim please contact your broker.
Hollard Commercial Insurance can be contacted on
Phone 1300 306 226
Email brokerclaims@hollard.com.au
Financial hardship & vulnerability at claims time
For those policyholders who are experiencing financial hardship at claim time, we have options in place to help.
Our existing financial hardship and vulnerability arrangements are in line with updated General Insurers Code of Practice criteria and we have outlined below some support options that are available to assist at claim time.
We can:
- fast track an advanced payment from the claim
- deduct any excess due from the claim payment
- deduct overdue premiums from any payment
- assess for urgent financial need of benefits in all cases
We can also accept electronic signatures to speed up processes and can waive any face-to-face meeting requirements to avoid person to person contact.
We encourage you to contacts us or your broker if you are experiencing vulnerability or financial hardship and we will work out what options are available to support you.
Further information
Policyholders can download and read our Supporting Policyholders Requiring Extra Care Flyer.
Do you have a question?
Find out answers to some of the most frequently asked questions from our policyholders
Claims support
Claim forms
In the event of a claims, please contact your broker. Download forms:
Severe weather claims
Hollard Commercial Insurance policyholders affected by severe weather are encouraged to contact their broker.
Policyholders should start itemising their contents and take photos of the damage sustained where possible.
Repairer network
Interested in becoming part of the Hollard Repairer Network?
Find out more and register your interest by visiting our Register Interest Repairer Network page.
As a repairer, we understand that occasionally there may be times when you may not be satisfied with the service you have received and are entitled to make a complaint. Visit our Dispute Resolution - Motor Suppliers page for more information.
More information
Support
for customers
Read more about support available to our customers who may be experiencing vulnerability due to their circumstances, including personal circumstances that are not directly related to insurance.
Support for customers
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