Financial hardship

Assistance available

If you are an insured, third-party beneficiary or an individual we are seeking to recover money from and you are experiencing financial hardship and require assistance please see the information below.

What you need to do

Contact your broker and let them know that you require assistance or contact us directly if you are a third party we are seeking to recover money from. 

You will then need to complete a form to apply for assistance. Alternatively, you can contact the National Debt Helpline 

www.ndh.org.au or at 1800 007 007 

The National Debt Helpline offers financial counselling and information for people experiencing financial difficulty to achieve better money management and budget. They can assist with:

• budgets and money plans
• advocacy
• access to relevant government and community grants
  rights and responsibilities
• referrals to other free community-based services (such as free legal advice and supports)
  
  

Assistance at claim time

We also have support options in place to assist you at claim time.

We can:

• fast track an advanced payment from the claim
• deduct any excess due from the claim payment
• deduct overdue premiums from any payment
• assess claimants for urgent financial need of benefits in all cases
  
  

We can also accept electronic signatures to speed up processes and may be able to waive any face-to-face meeting requirements to avoid person to person contact.

We encourage you to contact us or your broker if you are experiencing financial hardship and we will work out what options are available to support you.