Frequently asked questions
Are you a policyholder with a question for us?
Please contact your broker in the first instance.
Below you will find some commonly asked questions.
Please call us on 1300 306 226 if you require further assistance.
Policyholder FAQs
How do I update my details?
To make changes to your policy, you will need to contact the broker who organised your insurance policy. If you are unsure who that was, we can help put you in touch.
Call us on 1300 306 226 with your policy number and details and we can provide you with your broker contact details.
Where do I get a Certificate of Currency?
To arrange a Certificate of Currency, you need to contact the broker who organised your insurance. If you are unsure who that was, we can help put you in touch.
Call us on 1300 306 226 with your policy number and details and we can provide you with your broker contact details.
I don't know who my broker is, can you assist?
If you require assistance with finding out who your broker is, please call us on 1300 306 226. Alternatively, please send an email to connect@hollardcommercial.com.au and include:
- Insured name
- Name of policy
- Policy number
- Contact details
Where can I find more information about extra care you can offer me?
We understand that there are times when you may be feeling vulnerable. In these situations, we are committed to providing extra care. For more details on what is available please visit our support page.
What options and support are available if I am experiencing financial hardship?
If you are having difficulty meeting your financial obligations to us, please contact your broker and let them know that you require assistance. You can also visit our Financial Hardship Assistance Page or download our flyer for details of the support that is available.
Where can I access your Domestic Family Violence Policy?
Access Hollard's Domestic Family Violence Policy