FAQs

Information for policyholders

Frequently asked questions

Are you a policyholder with a question for us?

Please contact your broker in the first instance.

Below you will find some commonly asked questions.

Please call us on 1300 306 226 if you require further assistance.

Policyholder FAQs

To make changes to your policy, you will need to contact the broker who organised your insurance policy. If you are unsure who that was, we can help put you in touch.

Call us on 1300 306 226 with your policy number and details and we can provide you with your broker contact details.

To arrange a Certificate of Currency, you need to contact the broker who organised your insurance. If you are unsure who that was, we can help put you in touch.

Call us on 1300 306 226 with your policy number and details and we can provide you with your broker contact details.

If you require assistance with finding out who your broker is, please call us on 1300 306 226. Alternatively, please send an email to connect@hollardcommercial.com.au and include:

  • Insured name
  • Name of policy
  • Policy number
  • Contact details

We understand that there are times when you may be feeling vulnerable. In these situations, we are committed to providing extra care. For more details on what is available please visit our support page.

If you are having difficulty meeting your financial obligations to us, please contact your broker and let them know that you require assistance. You can also visit our Financial Hardship Assistance Page or download our flyer for details of the support that is available.